Stronger Teams
Teams that know what matters, work well together and get things done.
Your team works hard … Yet, there is room to grow.
Every team develops over time. As teams move through different phases, what they need to perform well changes too.
At one point, the challenge may be clarity about goals, roles and priorities. At another, it may be trust, decision-making, collaboration or taking more ownership as a team.
And teams don’t develop in a straight line. New people join. Priorities change. Responsibilities shift. What worked before may no longer be enough.
Nothing needs to be fundamentally wrong. Sometimes a team simply needs the space to reflect, learn and take its next step together.
What if… Your team has clarity, rhythm & focus?
- Everyone understands the team’s priorities and knows what matters most.
- The workload is realistic, and the team has the confidence to say no, or to renegotiate expectations.
- Work happens in a steady rhythm. Everyone knows what they are working on, where the team stands, and what comes next.
- The team reflects regularly, continuously improves the way it works, and takes ownership of its own development.
- Instead of working in silos, people collaborate, share knowledge and help each other succeed.
The result is a team with more energy, better outcomes and happier stakeholders.
How I help teams to get stronger?
Get it clear
Every team is different. We start by understanding where the team is today.
Clarity
Through a team assessment, we gain insight into how work gets done, where the biggest challenges lie, and how the team currently collaborates.
Together, we create a shared understanding of the team’s priorities, work and what success should look like.
Get it moving
With that clarity, we define a small number of practical goals for the next three months.
Direction
If your team doesn’t already work in an iterative way, we introduce simple agile practices and clear roles that create focus, structure and transparency.
Rather than changing everything at once, your team learns by doing and gradually takes ownership of the new way of working.
Get it done
Real change happens in the day-to-day work, by learning, adapting and improving.
Momentum
The team works in a steady rhythm, regularly reviewing progress and identifying what can be improved.
Together, we run small experiments that strengthen collaboration and ownership, helping the team become more self-organising & effective.
From Discovery to Global Delivery
Adyen IT Salesforce teams
Challenge:
Adyen was developing a Salesforce Service Cloud template for its fast growing dynamic global service organisation. The solution needed to meet the real needs of frontline employees before being rolled out internationally.
Getting the user experience right from the start was important for adoption and successful rollout.
Question:
How could Adyen design a global Service Cloud template around real user needs? And how could the team carry those insights from discovery into delivery?
What we did:
I started as Design Thinking coach and designed and facilitated the full discovery process. We interviewed and observed frontline employees, identified their biggest needs and barriers, and prioritised the opportunities with the greatest potential impact. The team turned the strongest ideas into prototypes and tested them with real users. I helped the team translate these insights into solutions that shaped the Service Cloud template.
As the programme moved into delivery, I worked together with the programme leads and coached the teams in establishing a two weekly delivery rhythm with frequent business feedback. Later, I facilitated workshops across the Salesforce IT teams to clarify dependencies and improve collaboration around what the business needed.
Result:
The first Service Cloud template was successfully delivered. It became the basis for rollout across Europe, the US, Asia and South America.
User involvement continued throughout delivery. Every two weeks, super users reviewed the latest solution and provided feedback. This allowed the team to learn and adapt as they built.
Internal IT teams gained a clearer understanding of each other’s needs and dependencies. The Scrum delivery rhythm continued after my coaching ended.
Read linkedin post:
bring your team challenge.
What would you like to improve in your team?
Maybe collaboration could be stronger, priorities clearer or ownership greater. Or you simply feel the team could work better together.
Let’s get to know each other and talk about what you’d like to achieve.
In 30 minutes, we’ll explore what’s going on, what’s getting in the way and what could help you move forward.
No preparation needed. And we can talk in English, Dutch or German.
+ 31 – 6 53432423
jens.broetzmann@continno.com
‘s-Hertogenbosch, the Netherlands
Understand your situation
We look at what’s happening in your team and what you would like to achieve.
Explore options
We explore what could help the team to move forward.
Leave with clarity
You leave with a clearer view of your challenge and what to do next.